Help centerQuestions, answered.
The things people ask before their first visit. If yours is not here, your care team is a message away once you have an account.
Peptides, explained4
What is a peptide?
Peptides are short chains of amino acids — the same building blocks as protein, only much shorter. Your body makes thousands of them and uses them as signals: telling cells to release a hormone, blunt appetite, or repair tissue. A peptide medication is a manufactured version of one of those signals.
Wait — are GLP-1s peptides?
Yes. Semaglutide is a chain of 31 amino acids and tirzepatide is 39, both designed to mimic the gut hormones your body releases after you eat. They are the most studied peptide medications ever brought to market, which is a large part of why this class is no longer niche.
How is this different from the peptides sold online?
Most peptides sold online are sold as research chemicals, labeled “research use only — not for human consumption.” There is no prescription, no physician, no pharmacy, and no obligation to prove what is actually in the vial. Everything on Peptavi is prescribed only after a physician evaluation and compounded by a licensed U.S. pharmacy held to the Peptavi Standard.
Are peptide medications FDA-approved?
Some peptide medications exist as FDA-approved brand products. What our partner pharmacies compound is not FDA-approved — compounded preparations are made for an individual patient by pharmacies registered under Section 503A or 503B and regulated under federal and state pharmacy law. Your provider will tell you exactly what you are being prescribed.
The basics5
What is Peptavi?
Peptavi is your all-encompassing health and wellness partner. Our platform facilitates virtual medical consultations and delivers high-quality, affordable prescription treatments — all from the comfort of your home.
How does Peptavi work?
Choose the therapy you need, click “Start your visit,” and answer a brief set of medical questions. Our team of U.S.-based doctors reviews your information and prescribes medication if it’s appropriate. You’ll typically hear back within about 24 hours.
How much does it cost?
There’s no membership or subscription fee — the visit, physician review, ongoing care, and shipping are free. You pay only for your medication, often for less than your local pharmacy, and you’ll always see the price before you’re charged.
Is it legal to prescribe medication online?
Yes. Every doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in.
Can I use my health insurance?
We don’t accept insurance. We believe your access to quality care shouldn’t depend on a third party’s opinion — so we skip membership fees and keep medication pricing low and transparent instead.
Eligibility, safety & privacy5
How old do I have to be to use Peptavi?
We treat patients 18 years of age and older. If you’re younger than 18, please seek treatment from a local primary care physician.
Why do I need a photo ID and a photo of myself?
State regulations require that our medical providers can see who they’re treating, so we may ask for a photo of you alongside your photo ID.
What are compounded medications?
Some treatments are prepared by licensed compounding pharmacies rather than mass-manufactured. Compounded drugs are not FDA-approved, meaning the FDA does not review them for safety or effectiveness before they’re sold. Your provider will tell you when a treatment is compounded and why.
Is my information safe?
Yes. We take protecting your information seriously. Please read our Privacy Policy for details.
What should I do in an emergency?
In case of an emergency, please call 9-1-1.
Ordering, shipping & returns8
Where is Peptavi available?
We serve patients in all 50 states. You’ll see exactly what’s available to you during your visit.
Can I use my local pharmacy?
Yes — our doctors can send your prescription to your local pharmacy. The cheapest and most convenient option, though, is Peptavi’s network of affiliated pharmacies.
When will I be charged for my medication?
You’re billed for your medication when it ships, based on the treatment plan you select.
How long will it take to get my medication?
You’ll hear from a doctor within about 24 hours. After approval, your pharmacy processes and ships your order.
Do I need to sign for my order?
No. Your medication ships via Rush No-Contact delivery — no signature required.
How do I update my payment or shipping details?
Log in to your Peptavi account to change your payment method or shipping address at any time.
How do I reorder or cancel?
Log in to your account to reorder or cancel anytime. We’ll always contact you before a refill is billed to your card.
Can I return medications once I receive them?
Federal and state law don’t allow medication returns, so all sales are final.
Your visit takes 10 minutes.
Answer a few questions and a licensed physician will take it from there.
Your visit is free and there’s no membership. You only pay for medication if you’re prescribed and choose to continue.